Help
Where are my files?
Log in and open My library. Everything you've bought is there. Select a product to see its downloads.
I paid, but I can't see my product.
Payment confirmation usually takes a few seconds. If it hasn't appeared after a few minutes, check your order history, then contact us with your order number.
My payment failed. Was I charged?
A failed payment doesn't give access, and banks normally reverse any amount taken. You can retry from your order history. If money left your account and hasn't returned, contact us.
My download link says it has expired.
Links last a few minutes for security. Go back to your library, and select Download again.
Will I get updated editions?
Yes. When we update a product, the newest edition appears in your library.
Can I share my files with my team?
Your licence covers you. Please ask us about team access.
Still stuck?
Email us at [to be added before launch], with your order number if you have one.
Refund policy